Frequently asked questions

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.

Yes, Gro is clinically safe and intended for use as directed. The app follows industry standards for data privacy and security.

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

Gro Health offers subscription plans to fit your goals! Here's a quick look:

• Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
• Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
• Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

Absolutely! Gro goes beyond individual coaching and offers social features to keep you motivated. You can:

• Connect with others: Join our private fully moderated peer-to-peer community to share experiences and find support from others on similar health journeys.
• Chat with your coach: Enjoy the convenience of direct messaging with your coach for personalised guidance, right within the Gro app

Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.

Absolutely! Gro offers more than coaching:

• Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
• Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

While Gro doesn't currently offer direct data export from within the app, we understand the importance of data ownership. Here's how you can access your health information:

• Sync with Health Apps: Gro integrates with popular health platforms like Apple Health and Google Health Connect. This allows you to seamlessly sync your Gro data with these services, where you may then have options for export.

We're constantly working on improvements, and future updates may include a direct export feature within the Gro app itself. Stay tuned for updates!

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Yes, Gro has been recognised for its innovative approach to health management and has received awards from various organisations in the health and technology sectors.