Frequently asked questions

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

‍Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.

Digital Wallets: Apple Pay, Google Pay.

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

No, your subscription will automatically renew unless you cancel it before the end of your current billing period.

Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.

Absolutely! Gro goes beyond individual coaching and offers social features to keep you motivated. You can:

• Connect with others: Join our private fully moderated peer-to-peer community to share experiences and find support from others on similar health journeys.
• Chat with your coach: Enjoy the convenience of direct messaging with your coach for personalised guidance, right within the Gro app

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

If you haven't accessed any content yet, you can cancel your subscription within 14 days of purchasing it and receive a full refund. After you access the content, the subscription fee becomes non-refundable. If you need a hand getting your subscription cancelled or refunded, please contact our customer support team.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

Gro coaches adhere to strict confidentiality guidelines and will not share your personal information without your consent.

Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:

Support for adults:

• Bexley
• Maidstone
• West Northamptonshire

Support for children & young people:

• Barnet
• Norfolk
• Wolverhampton

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

Absolutely! Gro offers more than coaching:

• Guided Mindfulness Sessions: Find peace with guided meditations to reduce stress and improve well-being.
• Relaxation Music & Visualisations: Soothing sounds and immersive 360° environments help you unwind.

Plus, some programs incorporate mindfulness techniques for stress management.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

‍

If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.