Frequently asked questions

‍Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.

Digital Wallets: Apple Pay, Google Pay.

To cancel your subscription, see instructions based on your signup platform below:

• iOS devices (including iPhone, iPad)
• Android devices
• Web: Log in to the Gro portal and navigate to Settings → Subscription

Not sure what type of subscription you have? Please contact customer support

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

• Apple Health
• Garmin
• FitBit
• Nokia/Withings (iOS only)
• Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Absolutely! Gro goes beyond individual coaching and offers social features to keep you motivated. You can:

• Connect with others: Join our private fully moderated peer-to-peer community to share experiences and find support from others on similar health journeys.
• Chat with your coach: Enjoy the convenience of direct messaging with your coach for personalised guidance, right within the Gro app

You'll be automatically charged for your chosen plan at the start of the next billing period. If you need some help cancelling your subscription, please contact our customer support team.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

Gro values your feedback and encourages you to share your thoughts on your coaching experience through surveys or by contacting support.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

You can chat with your coach via instant message anytime. For voice calls or scheduled appointments, please contact our customer support team to book a session.

No, your subscription will automatically renew unless you cancel it before the end of your current billing period.

Some Gro programmes incorporate mindfulness techniques and offer resources for developing healthy habits that complement your overall health goals.

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:

• Completing program activities
• Attending coaching sessions (if applicable)
• Logging your health markers

We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!