Frequently asked questions
Boost your Gro knowledge and find answers to any questions you may have.
Gro customer support is available via email and phone Monday - Friday, 9am - 5pm. Alternatively, you can fill out our contact form, and a member of our team will get in touch.
The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.
While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.
You can subscribe through the app or website. Choose your plan and follow on-screen instructions.
Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.
Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.
You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.
Gro integrates with some popular health apps and devices. Currently, Gro can sync with:
- Apple Health
- Garmin
- FitBit
- Nokia/Withings (iOS only)
- Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)
You can manage your subscription directly through the your preferred app store or your account page on the Gro website.
Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.
While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.
Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.
Digital Wallets: Apple Pay, Google Pay.
The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.
Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.
Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!
While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.
Gro doesn't currently offer the ability to set custom reminders within the app. However, we understand the importance of staying on track. To help you out, Gro does send out periodic notifications to remind you about important things like:
- Completing program activities
- Attending coaching sessions (if applicable)
- Logging your health markers
We're always looking for ways to improve, and future updates may include the ability to set custom reminders within the app. Stay tuned for exciting developments!
Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.
If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.
Absolutely! Gro goes beyond individual coaching and offers social features to keep you motivated. You can:
- Connect with others: Join our private fully moderated peer-to-peer community to share experiences and find support from others on similar health journeys.
- Chat with your coach: Enjoy the convenience of direct messaging with your coach for personalised guidance, right within the Gro app
Still have questions?
Our team are always on hand to help you out.
Unlock your health potential with Gro
By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.
Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.