Home
Accessibility

Accessibility

DDM Health (DDM) aims to empower people, and we do this with digital technologies. We wish to make these as useful as possible for as many people as possible. DDM is passionate about accessibility, diversity and inclusion, and is keen to implement sustainable approaches to these issues.

Our accessibility statement is part of a formal policy that addresses accessibility in the broadest sense. We’re constantly working to make our platform, and this website as accessible and usable as possible. This accessibility statement applies to our website and apps, referred to as our Services.

What are we doing?

As developers of Gro Health, DDM are committed to providing a website and app platform experience that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our platform and in doing so adhere to many international standards and guidelines. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Continuous improvement

Accessibility and usability are treated as ongoing activities. We continuously review and improve our Services on a defined cadence and whenever we identify a need for change. Our post-release approach includes:

  • Release-cycle checks comprising accessibility and usability checks are completed as part of our standard release process before changes go live.
  • A monthly review of support tickets, user feedback and product analytics to identify accessibility or usability barriers, prioritise fixes and schedule improvements.
  • A quarterly internal accessibility and usability review against WCAG 2.2 AA, including spot checks across core user journeys (registration, onboarding, key programme flows and support journeys).
  • Formal review of this accessibility statement at least annually and re-test after material changes to the website or apps.
  • Accessibility impact considerations within product change control to ensure updates do not introduce regressions.

Where issues are identified, we prioritise changes based on user impact and risk and deploy fixes in the next suitable release window.

How are we doing?

To let us know of anything, call us on +44 330 133 0307. To read unedited service user feedback read our Apple App Store and Google Play Store reviews.

Accessibility of our services

This website and our apps endeavour to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen WCAG 2.2 Level AA as the target for our services.

Conformance with World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2 makes the platform more accessible for everyone and describes how to make web content more accessible for people with accessibility needs. These guidelines explain how to make web content more accessible for people with a wide array of disabilities, more compatible with assistive technology, and more user friendly for everyone.

Benefits of accessibility and usability

Improving accessibility and usability delivers benefits for both service users and the wider system. Alongside inclusion and equal access, our approach supports:

  • Better user experience and outcomes through clearer content, consistent navigation and assistive-technology compatibility reduce friction and help users complete key tasks more reliably.
  • Reduced support burden through improved usability can reduce avoidable contacts (for example password resets, navigation issues, or misunderstanding programme steps), lowering operational support time and cost.
  • More efficient delivery at scale through accessible digital journeys enable consistent delivery across larger populations without requiring proportional increases in staffing.
  • Fewer errors and rework through accessible forms, readable layouts and predictable interactions reduce user error, repeated submissions and manual correction.
  • Improved device and context coverage through compatibility with different devices, browsers and accessibility features improves service reliability for users with older devices or constrained connectivity.
  • Higher engagement and retention through simpler journeys and reduced cognitive load can improve completion rates, adherence and satisfaction.

We consider these benefits when prioritising improvements, alongside clinical safety, privacy and user impact.

Accessibility test

This websites and apps were last tested for accessibility on January 30th, 2026. The tests were carried out by G. Ison, Chief of UX at DDM Health. A checklist highlights whether the website and app has met respective WCAG guidelines.

Our website and apps (iOS, Android) both conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2:

You can use the website and apps with common screen reader software and on-board accessibility software on your phone. You can also request printed materials from us.

If you have any concerns about the usability of our site or find a feature that is inaccessible, please get in touch at: [email protected]. We will make every reasonable effort to accommodate requests.

Content that’s not within the scope of the accessibility regulations

  • Live video

While we are working to provide captions on Live videos, some live video streams may not feature captions. Live video is exempt from meeting the accessibility regulations.

Requesting materials, feedback and contact information

If you'd like alternatives to content that is not accessible to you, or you would like to report an accessibility problem, please:

We will get back to you within 1 working day.

If you are not happy with the response, you can make a complaint. Please contact us here to do so.

Preparation of this accessibility statement

This statement was prepared on December 9th, 2024. It was last reviewed on January 30th, 2026.