FAQs

Frequently asked questions

Boost your Gro knowledge and find answers to any questions you may have.

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Is Gro suitable for corporate wellness programmes?

Yes, Gro offers corporate wellness solutions that can be customised to meet the needs of organisations and their employees.

General
What is the role of the coach?

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Coaching
Does Gro offer any group support features?

Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:

Support for adults:

Support for children & young people:

General
What are the accessibility features available in the Gro app?

The Gro app is designed to be accessible for users with disabilities and offers features like text-to-speech, screen reader compatibility, and adjustable font size.

General
Is there a free trial?

Yes, Gro offers a limited-time free trial for new users. Once your free trial ends, you will be charged.

Subscriptions
What age group is Gro suitable for?

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

General
What are the subscription options?

Gro Health offers subscription plans to fit your goals! Here's a quick look:

  • Annual: Year-long access with coaching included (no free trial). Ideal for long-term commitment.
  • Quarterly (3 months): Access to programs & features (free trial included). Coaching available separately.
  • Monthly: Flexible access (free trial included). Coaching available separately.

All plans include health programs, resources & trackers. Explore our website or app for details and pricing!

Subscriptions
How do I cancel my subscription?

To cancel your subscription, see instructions based on your signup platform below:

Not sure what type of subscription you have? Please contact customer support

Subscriptions
How can the coach help me stay motivated?

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Coaching

Still have questions?

Our team are always on hand to help you out.

Phone

Phone

Call our confidential customer services helpline.

0330 133 0307
Live Chat

Website

Fill out a simple form and our team will be in touch.

Contact us

Unlock your health potential with Gro

By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.

Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.

Woman using the Gro food diary to track her meal