FAQs

Frequently asked questions

Boost your Gro knowledge and find answers to any questions you may have.

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What is the role of the coach?

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Coaching
Can I use Gro if I don't speak English fluently?

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

General
What payment methods are accepted?

Cards: Visa, Mastercard, Discover, American Express, and most major credit/debit cards.

Digital Wallets: Apple Pay, Google Pay.

Subscriptions
How do I cancel my subscription?

To cancel your subscription, see instructions based on your signup platform below:

Not sure what type of subscription you have? Please contact customer support

Subscriptions
What kind of qualifications do the coaches have?

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Coaching
What is Gro Health?

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

General
How can the coach help me stay motivated?

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.

Coaching
How does Gro handle data privacy and security?

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

General
When will I be charged?

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Subscriptions

Still have questions?

Our team are always on hand to help you out.

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Phone

Call our confidential customer services helpline.

0330 133 0307
Live Chat

Website

Fill out a simple form and our team will be in touch.

Contact us

Unlock your health potential with Gro

By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.

Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.

Woman using the Gro food diary to track her meal