FAQs

Frequently asked questions

Boost your Gro knowledge and find answers to any questions you may have.

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Can I adjust the difficulty of the exercise programmes?

Easy does it! Gro caters to all fitness levels with adjustable exercise programs: Reduced Mobility, Beginner, Intermediate, and Advanced. Choose the program that best suits you and get moving!

Features
What is Gro Health?

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

General
Is Gro a doctor replacement?

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

General
Can I use Gro with multiple health conditions?

While Gro can support individuals with various health concerns, it's recommended to discuss using the app with your doctor if you have multiple complex conditions.

General
Does Gro offer any group support features?

Currently, Gro doesn't offer direct group support features within the app. However, we do offer face-to-face sessions in some areas of the UK. If you're interested in attending our face-to-face sessions, we're currently working in:

Support for adults:

Support for children & young people:

General
How can I manage my subscription?

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

Subscriptions
Can I communicate with my coach about personal health concerns?

You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.

Coaching
How does Gro handle data privacy and security?

Gro takes data privacy seriously and follows strict security protocols to protect your information. We comply with relevant data privacy regulations and use industry-standard security measures to safeguard user data.

General
Can I use Gro if I don't speak English fluently?

Yes! Currently, Gro is available in English, Arabic, French, Spanish, German, Welsh, Hindi, and Punjabi. We're always working on supporting more languages.

General

Still have questions?

Our team are always on hand to help you out.

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0330 133 0307
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Unlock your health potential with Gro

By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.

Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.

Woman using the Gro food diary to track her meal