FAQs

Frequently asked questions

Boost your Gro knowledge and find answers to any questions you may have.

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Can I connect Gro with other health apps or devices?

Gro integrates with some popular health apps and devices. Currently, Gro can sync with:

  • Apple Health
  • Garmin
  • FitBit
  • Nokia/Withings (iOS only)
  • Google Health Connect (connects with Samsung Health, MyFitnessPal, Oura, Whoop and more)
Features
How does Gro compare to other health apps on the market?

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

General
What is the difference between the free trial and paid subscriptions?

The free trial gives you access to a limited selection of Gro's features, while paid subscriptions offer full access to all programmes, coaching support, features like the food diary and trackers, and personalised meal plans.

General
What is Gro Health?

Gro Health is a personalised health app that provides programmes, coaching, and support to help you manage and improve your health.

General
What is the role of the coach?

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

Coaching
Can I change my plan?

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Subscriptions
How do I cancel my subscription?

To cancel your subscription, see instructions based on your signup platform below:

Not sure what type of subscription you have? Please contact customer support

Subscriptions
What happens if I don't click with my coach?

If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.

Coaching
How can I manage my subscription?

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

Subscriptions

Still have questions?

Our team are always on hand to help you out.

Phone

Phone

Call our confidential customer services helpline.

0330 133 0307
Live Chat

Website

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Contact us

Unlock your health potential with Gro

By taking our short health assessment, you'll gain access to a personalised program tailored to your goals, preferences, and health conditions.

Discover how Gro can help you reach your full health potential and start your journey to a healthier you today.

Woman using the Gro food diary to track her meal