Frequently asked questions

Coaching support is only available with active subscriptions. However, you can still access the programme materials and resources after your subscription ends.

While Gro may offer general health guidance and programmes that support overall wellbeing, it's important to consult your doctor directly for specific advice related to preparing for surgery or other medical procedures.

While comparisons can be subjective, Gro emphasises personalised programmes, qualified coaching support, and a focus on both physical and mental wellbeing.

Absolutely! Gro goes beyond individual coaching and offers social features to keep you motivated. You can:

• Connect with others: Join our private fully moderated peer-to-peer community to share experiences and find support from others on similar health journeys.
• Chat with your coach: Enjoy the convenience of direct messaging with your coach for personalised guidance, right within the Gro app

Your coach acts as a personal guide and motivator throughout your programme. They will help you set goals, overcome challenges, and track your progress.

You can subscribe through the app or website. Choose your plan and follow on-screen instructions.

You can discuss general health concerns with your coach, but they are not qualified to provide medical advice or diagnose any conditions. It's important to consult your doctor for any specific health concerns you may have.

The food diary allows you to track your food intake using tools like a barcode scanner, AI plate recognition, or manual entry. You can also track health markers like weight, blood sugar, and sleep.

Absolutely - please contact our customer support team who will kindly re-arrange your subscription for you.

Gro coaches are qualified professionals with experience in various health areas from psychology to nutrition.

Yes, Gro coaches can provide tailored dietary and exercise advice based on your personal goals and needs. However, for medical or highly specialised advice, we may recommend consulting with your doctor or a registered dietitian.

If you're not comfortable with your coach, you can contact Gro support and request to be assigned a different coach.

Gro's meal plans are tailored to your preferences, dietary needs, and health goals. This helps you eat healthy and balanced meals that support your overall wellbeing.

Gro offers a 7-day free trial for all paid subscriptions except the annual plan. You can cancel your subscription anytime before the free trial ends to avoid any charges.

While Gro doesn't allow you to choose your coach directly, you can request a coach change by contacting our customer support team. Rest assured, all Gro coaches are qualified and experienced professionals.

Gro is generally suitable for adults aged 18 and over, though we do have programmes aimed at families and children. However, specific programmes may have age recommendations based on the target health area.

No, Gro is not a substitute for professional medical advice. It is meant to complement and support your existing healthcare plan.

You can manage your subscription directly through the your preferred app store or your account page on the Gro website.

If you opt for a monthly or quarterly subscription, you will be charged after the 7 day trial period ends.

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If you opt for an annual subscription (includes coaching), you will be charged immediately upon subscribing.

Your coach will provide personalised encouragement, offer strategies for overcoming setbacks, and celebrate your achievements along the way.